CPD Approved

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.

This course will define employee relations and cover the many benefits good relations can bring to an organisation.

It'll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback.

It'll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook.

The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company.

Finally, it'll show you how to deal effectively with complaints, discipline and how to combat negativity.

Course Module Number Module Name Pass % Required

Developing Good Employee Relations 1 Good Employee Relations 70

Developing Good Employee Relations 2 Implementation and HR 70

Developing Good Employee Relations 3 Contracts 70

Developing Good Employee Relations 4 Employee Handbook 70

Developing Good Employee Relations 5 Managing Performance 70

Developing Good Employee Relations 6 Recruitment, Retention and Training 70

Developing Good Employee Relations 7 Complaints, Discipline and Negativity 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

 CPD & ILM Approved

Course Description

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Target Audience

Our Developing Teamwork course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable

For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category.

Course Module Number Module Name Pass % Required

Developing Teamwork 1 What is Team Working? 70

Developing Teamwork 2 Conflict 70

Developing Teamwork 3 Management Behaviour 70

Developing Teamwork 4 Resilience 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.

Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.

When it’s done right the benefits are numerous and improve the working lives of everyone involved from the managers to the staff and it has wide ranging benefits to the organisation as a whole.

This course will start with the essentials - defining exactly what we mean by delegation and why it’s so important. It then goes into details about, the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to the process of delegation and much more.

Course Module Number Module Name Pass % Required

Effective Delegation 1 The course structure 70

Effective Delegation 2 What is delegation, and why is it so important? 70

Effective Delegation 3 Elements of delegation 70

Effective Delegation 4 The benefits of delegation 70

Effective Delegation 5 Overcoming the barriers to delegation 70

Effective Delegation 6 Choosing what to delegate 70

Effective Delegation 7 Who you should delegate to 70

Effective Delegation 8 The process of delegation 70

Effective Delegation 9 Completion, follow-up and evaluation 70

 Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 110 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD & ILM Approved

Course Description

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this.

The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.

Target Audience

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that this course can provide candidates with a recognised management qualification.

A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Introduction to Emotional Intelligence course is a great introduction to that aspect of Leadership and management.

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Course Module Number Module Name Pass % Required

Leadership Skills 1 Leadership and Management 70

Leadership Skills 2 Leadership Theories 70

Leadership Skills 3 Team Development and Leadership 70

Leadership Skills 4 Individuals Within Teams 70

Leadership Skills 5 Communicating One-to-One with Individuals 70

Leadership Skills 6 Moving Forward Together 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Course Module Number Module Name Pass % Required

Managing Meetings 1 The Basics 70

Managing Meetings 2 Planning 70

Managing Meetings 3 Preparing an Agenda 70

Managing Meetings 4 Problems and How to Deal with Them 70

Managing Meetings 5 Techniques for Resolving Conflict 70

Managing Meetings 6 Making Decisions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 60 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Course Module Number Module Name Pass % Required

Negotiation Skills 1 What is Negotiation? 70

Negotiation Skills 2 The Key Negotiation Stages and skills 70

Negotiation Skills 3 Negotiating Positions 70

Negotiation Skills 4 The Negotiation 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Course Module Number Module Name Pass % Required

Objective Setting 1 Why Goals and Objectives are Important 70

Objective Setting 2 SMART Objectives 70

Objective Setting 3 Tips for Successful Objective Setting 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

Course Module Number Module Name Pass % Required

The Principles of Performance Management 1 The Course Structure N/A

The Principles of Performance Management 2 Definition and Benefits 70

The Principles of Performance Management 3 Successful Performance Management Planning 70

The Principles of Performance Management 4 Setting Goals, Objectives and Targets 70

The Principles of Performance Management 5 Implementation 70

The Principles of Performance Management 6 Motivation 70

The Principles of Performance Management 7 Evaluation, Monitoring, Feedback and Coaching 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 55 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Course Description

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved.

You'll learn about the three main areas in which problems can occur - people tasks and resources.

Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You'll learn about the Equality Act 2010 and how it applies to discrimination.

There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively.

It'll also cover problems with resources, such as a lack of raw materials or equipment.

You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.

Learning Objectives

By the end of this course, you will be able to:

Identify the main areas that can cause problems within the work environment.

Define discrimination and its relationship to the Equality Act 2010.

Recognise and understand the implications of time wasting in the workplace and how it occurs.

Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Target Audience

This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Course Module Number Module Name Pass % Required

Problem Solving in a Workplace 1 Introduction and People Problems 70

Problem Solving in a Workplace 2 Problems with Tasks 70

Problem Solving in a Workplace 3 Successful Resolutions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.

When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.

When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Course Module Number Module Name Pass % Required

Project Management 1 Introducing Project Management 70

Project Management 2 Terminology and Project Lifestyle 70

Project Management 3 Identifying Needs, Project Aims and Objectives 70

Project Management 4 Project Aims, Objectives and Initiation 70

Project Management 5 Gantt Charts, Budgets, Risks and Issues 70

Project Management 6 Monitoring Change, Stakeholders and Terminology 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed on them at work.

So why is stress a problem in the workplace?

Well, the latest estimates show the total number of cases of work related stress depression or anxiety account for 39% of all work related illness. Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships.

This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Course Module Number Module Name Pass % Required

Stress Management 1 What is Stress and Why is it a Problem 70

Stress Management 2 The Causes and Symptoms of Stress 70

Stress Management 3 The Law on Stress and its Contravention 70

Stress Management 4 Minimising the Risk of Stress 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.

For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation…

This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.

Course Module Number Module Name Pass % Required

Time Management 1 Key Terms and the Benefits of Time Management 70

Time Management 2 The 6 Laws of Time Management 70

Time Management 3 Time Stealers and Interruptions 70

Time Management 4 Time Saving Methods 70

Time Management 5 Monkey Management 70

Time Management 6 Meetings and Summing up 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 105 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).