Personal skills

CPD Approved

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.

Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.

When it’s done right the benefits are numerous and improve the working lives of everyone involved from the managers to the staff and it has wide ranging benefits to the organisation as a whole.

This course will start with the essentials - defining exactly what we mean by delegation and why it’s so important. It then goes into details about, the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to the process of delegation and much more.

Course Module Number Module Name Pass % Required

Effective Delegation 1 The course structure 70

Effective Delegation 2 What is delegation, and why is it so important? 70

Effective Delegation 3 Elements of delegation 70

Effective Delegation 4 The benefits of delegation 70

Effective Delegation 5 Overcoming the barriers to delegation 70

Effective Delegation 6 Choosing what to delegate 70

Effective Delegation 7 Who you should delegate to 70

Effective Delegation 8 The process of delegation 70

Effective Delegation 9 Completion, follow-up and evaluation 70

 Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 110 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD & ILM Approved

Course Description

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this.

The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.

Target Audience

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that this course can provide candidates with a recognised management qualification.

A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Introduction to Emotional Intelligence course is a great introduction to that aspect of Leadership and management.

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Course Module Number Module Name Pass % Required

Leadership Skills 1 Leadership and Management 70

Leadership Skills 2 Leadership Theories 70

Leadership Skills 3 Team Development and Leadership 70

Leadership Skills 4 Individuals Within Teams 70

Leadership Skills 5 Communicating One-to-One with Individuals 70

Leadership Skills 6 Moving Forward Together 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Course Module Number Module Name Pass % Required

Managing Meetings 1 The Basics 70

Managing Meetings 2 Planning 70

Managing Meetings 3 Preparing an Agenda 70

Managing Meetings 4 Problems and How to Deal with Them 70

Managing Meetings 5 Techniques for Resolving Conflict 70

Managing Meetings 6 Making Decisions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 60 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Course Module Number Module Name Pass % Required

Negotiation Skills 1 What is Negotiation? 70

Negotiation Skills 2 The Key Negotiation Stages and skills 70

Negotiation Skills 3 Negotiating Positions 70

Negotiation Skills 4 The Negotiation 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Course Description

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews.

Target Audience

This course is aimed at people who are starting out in their careers or those who might need to refresh their interview skills after being out of the workforce for a long time.

Advantages

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

Other courses that could be useful for those starting a new job could include Developing Teamwork, Customer Service and Introducing GDPR.

Course Module Number Module Name Pass % Required

Preparing for a Job Interview 1 Preparation 70

Preparing for a Job Interview 2 Preparing for Questions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 20 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Giving a successful presentation can be one of the hardest parts of many people's jobs.

Ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough?

What about the structure? The content? How should you use visual aids?

Being a successful presenter also involves understanding your audience, their expectations and needs.

This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Course Module Number Module Name Pass % Required

Presentation Skills 1 Presentation and its Structure 70

Presentation Skills 2 Content 70

Presentation Skills 3 Visual Aids 70

Presentation Skills 4 The Presentation 70

Presentation Skills 5 Listening 70

Presentation Skills 6 Learning Names 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 55 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.

When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.

When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Course Module Number Module Name Pass % Required

Project Management 1 Introducing Project Management 70

Project Management 2 Terminology and Project Lifestyle 70

Project Management 3 Identifying Needs, Project Aims and Objectives 70

Project Management 4 Project Aims, Objectives and Initiation 70

Project Management 5 Gantt Charts, Budgets, Risks and Issues 70

Project Management 6 Monitoring Change, Stakeholders and Terminology 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).