CPD & Institute of Hospitality Approved

Course Description

Acts of bribery and corrupt business practices are still an all too common part of business-to-business activity in the UK and Worldwide. Inducements can range from small 'facilitation payments' to gifts worth millions of pounds. They can come in many different forms and can sometimes be hard to track down.

This course examines some of the reasons why bribery and corruption occur as well as providing an overview of how common these practices are believed to be, before discussing how normal business activities, such as gifts, hospitality, sponsorship and donations, can be manipulated to become bribes.

It goes on to cover the legislation that is in place both in the UK and internationally and the severe penalties that can be brought against someone found to be acting a corrupt way. It also looks at the effects of bribery at a national level, including corruption in state-owned enterprises and governments, worldwide.

Finally, on a more practical level, it will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations, particularly through anti-bribery and anti-corruption policies.

Learning Objectives

By the end of this course, you will be able to:

Define Bribery and what it entails and how it differs from gifts by understanding the criteria that can be applied to show the difference.

Understand the motivation behind bribery and the effects on business and society.

Identify the main legislation that is involved, the offences that can be committed and the principles promoted by the legislation.

Be able to reduce the risk of bribery through risk assessment and employee responsibilities.

Apply the Anti Bribery Management System ISO 37001 and its effectiveness within the world of business and commerce.

Target Audience

The course content is aimed at employees at all levels of an organisation that may encounter bribery or corrupt working practices.

Advantages

Training staff in this area can be used as part of a company’s proof that they are actively working to discourage corrupt working practices.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Leadership Skills and Developing Teamwork courses are ILM approved and can provide them with a recognised qualification.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Course Module Number Module Name Pass % Required

Anti-Bribery and Corruption 1 Introduction 70

Anti-Bribery and Corruption 2 Why Corruption and Bribery Occur 70

Anti-Bribery and Corruption 3 The UK Bribery Act 2010 70

Anti-Bribery and Corruption 4 Reducing the Risk: Management 70

Anti-Bribery and Corruption 5 ISO 37001 and Employee Responsibilities 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 50 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Your Company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated, and treat others, with dignity and respect.

This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy. It then explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Course Module Number Module Name Pass % Required

Anti Harassment and Bullying 1 Policy Commitments, Harassment And Bullying 70

Anti Harassment and Bullying 2 Informal Steps, Raising A Formal Complaint and Investigations 70

Anti Harassment and Bullying 3 Action Following Investigations 70

Anti Harassment and Bullying 4 Case Studies 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 32 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD & Institute of Hospitality Approved

Course Description

Money-Laundering is a major criminal problem, worldwide. This course starts by defining money- laundering and describing the 'regulated sector' as defined by the Proceeds of Crime Act.

The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions.

You'll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping.

Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities.

Learning Objectives

By the end of this course, you will be able to:

Identify the key pieces of legislation in regard to money laundering and its relation to other offences.

Define the term Money laundering, what leads to it and the effect it has on others, the business and economy.

Understand the concept of due diligence and the regulations that is applied and the regulators that can be consulted.

Evaluate internal controls to help reduce and monitor activities that lead to money laundering.

Remember employee responsibilities in applying internal control, recognise the signs of money laundering and reporting concerns.

Target Audience

This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.

Advantages

Training staff in this area can be used as part of a company’s proof that they are actively working to identify and discourage money-laundering.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Leadership Skills and Developing Teamwork courses are ILM approved and can provide them with a recognised qualification.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

For anyone working in the financial industry our Anti-Bribery and Corruption course would be a good further step as it explores in detail another financial crime and will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations.

Course Module Number Module Name Pass % Required

Anti-Money Laundering 1 Introduction 70

Anti-Money Laundering 2 The Law 70

Anti-Money Laundering 3 Money-Laundering 70

Anti-Money Laundering 4 Due Diligence 70

Anti-Money Laundering 5 Internal Controls and Monitoring 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 50 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD & Institute of Hospitality Approved

Course Description

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale. This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Target Audience

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Course Module Number Module Name Pass % Required

Conflict Resolution in the Workplace 1 The Causes and Symptoms of Conflict at Work 70

Conflict Resolution in the Workplace 2 Resolving Conflict 70

Conflict Resolution in the Workplace 3 The Five Conflict Modes 70

Conflict Resolution in the Workplace 4 Using the Modes 70

Conflict Resolution in the Workplace 5 Assertiveness 70

Conflict Resolution in the Workplace 6 Making Positive Outcomes 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Module Number Module Name Pass % Required

Customer Service 1 About the Course 70

Customer Service 2 What is Customer Service 70

Customer Service 3 The Goals of Great Customer Service 70

Customer Service 4 Discovering and Understanding Customer Needs 70

Customer Service 5 Delivering Maximum Levels of Customer Service 70

Customer Service 6 Making Customers Feel Great from the Start 70

Customer Service 7 Communication Skills 70

Customer Service 8 Non-verbal Communication and Body Language 70

Customer Service 9 Dealing with Customer Complaints 70

Recommended System Requirements

•  Browser: Up to date web browser

•  Video: Up to date video drivers

•  Memory: 1Gb+ RAM

•  Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

 CPD Approved

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

First, the course will identify potential 'cyber threat actors' who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations.

On a more practical level, you'll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers.

You'll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.

Finally, we'll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues.

Learning Objectives

By the end of this course, you will be able to:

• • Understand what Cyber Attacks are and why data breaches happen.

  • Identify those who commit cyber threats, their motivations and understand why you or your organisation could be a potential target.

  • Recognise ‘red flags’ so that you can effectively combat threats to your cyber security and define potential methods of defence.

  • Understand what makes you vulnerable inside and outside the workplace and what to do if a mistake happens.

Advantages

Training staff in cyber security is vital to protect your business from these ever-present online threats.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Target Audience

The course is aimed at employees at all levels of an organisation as it provides an overview of some of the most common cyber security threats encountered in business.

Course Module Number Module Name Pass % Required

Cyber Security 1 Cyber Security - An Overview 70

Cyber Security 2 Combating Cyber Attacks 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 25 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

  CPD Approved

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time.

This course will define employee relations and cover the many benefits good relations can bring to an organisation.

It'll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback.

It'll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook.

The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company.

Finally, it'll show you how to deal effectively with complaints, discipline and how to combat negativity.

Course Module Number Module Name Pass % Required

Developing Good Employee Relations 1 Good Employee Relations 70

Developing Good Employee Relations 2 Implementation and HR 70

Developing Good Employee Relations 3 Contracts 70

Developing Good Employee Relations 4 Employee Handbook 70

Developing Good Employee Relations 5 Managing Performance 70

Developing Good Employee Relations 6 Recruitment, Retention and Training 70

Developing Good Employee Relations 7 Complaints, Discipline and Negativity 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

 CPD & ILM Approved

Course Description

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Target Audience

Our Developing Teamwork course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Leadership Skills course is also ILM approved and can provide them with another recognised management qualification.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable

For candidates specifically interested in developing resilient teams and maintaining employee engagement our Introduction to Emotional Intelligence course goes hand in hand with this one as part of our Emotional Intelligence category.

Course Module Number Module Name Pass % Required

Developing Teamwork 1 What is Team Working? 70

Developing Teamwork 2 Conflict 70

Developing Teamwork 3 Management Behaviour 70

Developing Teamwork 4 Resilience 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Course Module Number Module Name Pass % Required

Disciplinary Procedures 1 Disciplinary Procedure and Confidentiality 70

Disciplinary Procedures 2 Investigations, Allegations and Suspensions 70

Disciplinary Procedures 3 Notification Of A Hearing, The Right To Be Accompanied, And Procedure 70

Disciplinary Procedures 4 Penalties, Their Effects, And Appeals 70

Disciplinary Procedures 5 Holding Disciplinary Hearings And A Case Study 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes.

Instead, they are exceptional at picking good people to do what they need to have done, and then letting them get on with it.

However delegating effectively can be difficult. It means identifying the right tasks to delegate, overcoming barriers to delegation and taking the time to delegate properly so that everyone knows what they’re expected to do and by when.

When it’s done right the benefits are numerous and improve the working lives of everyone involved from the managers to the staff and it has wide ranging benefits to the organisation as a whole.

This course will start with the essentials - defining exactly what we mean by delegation and why it’s so important. It then goes into details about, the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to the process of delegation and much more.

Course Module Number Module Name Pass % Required

Effective Delegation 1 The course structure 70

Effective Delegation 2 What is delegation, and why is it so important? 70

Effective Delegation 3 Elements of delegation 70

Effective Delegation 4 The benefits of delegation 70

Effective Delegation 5 Overcoming the barriers to delegation 70

Effective Delegation 6 Choosing what to delegate 70

Effective Delegation 7 Who you should delegate to 70

Effective Delegation 8 The process of delegation 70

Effective Delegation 9 Completion, follow-up and evaluation 70

 Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 110 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean and how do they affect you as an employer or employee?

Well if you take the words on their own they are actually quite different, equality is the state of being equal, especially in rights and opportunities.

Diversity is the state of being different or varied.

However these 2 things should not be seen as opposite to each other, after all people can be different but they still have the same rights.

When it comes to places of work there is legislation in place to ensure that we all meet our responsibilities in relation to equality and diversity… And one way to make sure we meet these responsibilities is through training.

Course Module Number Module Name Pass % Required

Equality, Diversity and Discrimination 1 What is Equality & Diversity 70

Equality, Diversity and Discrimination 2 Equality and Diversity Legislation 70

Equality, Diversity and Discrimination 3 What do we Mean by Discrimination 70

Equality, Diversity and Discrimination 4 Promoting Diversity 70

Equality, Diversity and Discrimination 5 Links Between Values, Attitudes and Beliefs 70

Equality, Diversity and Discrimination 6 Stereotypes, Prejudices and Discrimination 70

Equality, Diversity and Discrimination 7 Institutional Discrimination 70

Equality, Diversity and Discrimination 8 Valuing Others 70

Equality, Diversity and Discrimination 9 Resistance to Feedback 70

Equality, Diversity and Discrimination 10 Course Summary 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 70 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand.

Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition.

Course Module Number Module Name Pass % Required

Facebook for Business 1 An Introduction to Facebook 75

Facebook for Business 2 Setting up a Facebook Brand Page 75

Facebook for Business 3 Administrating your Facebook Brand Page 75

Facebook for Business 4 Adding Content to your Brand Page 75

Facebook for Business 5 Custom Applications 75

Facebook for Business 6 Getting People to your Brand Page 75

Facebook for Business 7 Facebook Advertising 75

Facebook for Business 8 Getting Website Traffic from Facebook 75

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 80 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Course Description

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.

The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data.

This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

It explains the roles of key players - Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds.

Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy - how to construct one, and how to use it effectively when dealing with data subjects.

Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Target Audience

This course is aimed at anyone who has access to personal data. This mainly applied to front line data processors but will also include HR personnel, supervisors and managers.

Advantages

Understanding the reasons for and scope of the GDPR can mean that data is handled professionally, securely and in compliance with the Law. This is a benefit for individuals and the company as a whole as it provides a level of confidence that things are being done correctly and protection from potential legal issues.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression

If this course is used as part of employee induction then it can be bundled with other health and safety courses such as DSE Awareness or Basic Fire Safety

For those doing this course to improve themselves we have a wide range of other business skills courses that could further enhance their abilities and knowledge. These include Managing meetings, Time Management and Stress Awareness.

Course Module Number Module Name Pass % Required

Introducing GDPR 1 Introduction 70

Introducing GDPR 2 Data Processing 70

Introducing GDPR 3 Types of Data 70

Introducing GDPR 4 Data Subjects' Rights 70

Introducing GDPR 5 Data Breaches 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 60 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD & ILM Approved

Course Description

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this.

The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.

Target Audience

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that this course can provide candidates with a recognised management qualification.

A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates that want to add more qualifications to their CV our Introduction to Emotional Intelligence course is a great introduction to that aspect of Leadership and management.

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Course Module Number Module Name Pass % Required

Leadership Skills 1 Leadership and Management 70

Leadership Skills 2 Leadership Theories 70

Leadership Skills 3 Team Development and Leadership 70

Leadership Skills 4 Individuals Within Teams 70

Leadership Skills 5 Communicating One-to-One with Individuals 70

Leadership Skills 6 Moving Forward Together 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses. LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective. It’s a social network for professional people. Normally a person would create a LinkedIn profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff. If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.

Course Module Number Module Name Pass % Required

LinkedIn for Business 1 Introduction to LinkedIn 70

LinkedIn for Business 2 Company Policies Relating to LinkedIn 70

LinkedIn for Business 3 How LinkedIn Works 70

LinkedIn for Business 4 Setting up your LinkedIn Profile 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient. The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Course Module Number Module Name Pass % Required

Managing Meetings 1 The Basics 70

Managing Meetings 2 Planning 70

Managing Meetings 3 Preparing an Agenda 70

Managing Meetings 4 Problems and How to Deal with Them 70

Managing Meetings 5 Techniques for Resolving Conflict 70

Managing Meetings 6 Making Decisions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 60 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

 CPD Approved

Managing Sickness and Absence

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

  Course Module Number Module Name Pass % Required

Managing Sickness and Absence 1 The Costs and Impact of Employee Absence 70

Managing Sickness and Absence 2 Measuring and Managing Employee Absence 70

Managing Sickness and Absence 3 Legislation, Processes, and Pay 70

Recommended System Requirements

•      Browser: Up to date web browser

•      Video: Up to date video drivers

•      Memory: 1Gb+ RAM

•      Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Course Module Number Module Name Pass % Required

Negotiation Skills 1 What is Negotiation? 70

Negotiation Skills 2 The Key Negotiation Stages and skills 70

Negotiation Skills 3 Negotiating Positions 70

Negotiation Skills 4 The Negotiation 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way of understanding how work will be measured and evaluated, thus enabling employees to evaluate their own performance, and make adjustments as necessary.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Course Module Number Module Name Pass % Required

Objective Setting 1 Why Goals and Objectives are Important 70

Objective Setting 2 SMART Objectives 70

Objective Setting 3 Tips for Successful Objective Setting 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

Course Module Number Module Name Pass % Required

The Principles of Performance Management 1 The Course Structure N/A

The Principles of Performance Management 2 Definition and Benefits 70

The Principles of Performance Management 3 Successful Performance Management Planning 70

The Principles of Performance Management 4 Setting Goals, Objectives and Targets 70

The Principles of Performance Management 5 Implementation 70

The Principles of Performance Management 6 Motivation 70

The Principles of Performance Management 7 Evaluation, Monitoring, Feedback and Coaching 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 55 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CPD Approved

Course Description

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

The course also covers other things to consider in advance of the interview including planning how you will get there. It briefly covers some of the key differences between online and face to face interviews.

Target Audience

This course is aimed at people who are starting out in their careers or those who might need to refresh their interview skills after being out of the workforce for a long time.

Advantages

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Further Progression

Other courses that could be useful for those starting a new job could include Developing Teamwork, Customer Service and Introducing GDPR.

Course Module Number Module Name Pass % Required

Preparing for a Job Interview 1 Preparation 70

Preparing for a Job Interview 2 Preparing for Questions 70

Recommended System Requirements

Browser: Up to date web browser

Video: Up to date video drivers

Memory: 1Gb+ RAM

Download Speed: Broadband (3Mb+)

Duration: 20 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).